Help Center – digitalityagency.com

Have a question or need support? Find answers about our services, projects, and working with Digitality.

What services does Digitality offer?

We help businesses build their online presence through website design and development, Google Ads, Meta Ads, and related digital marketing services.

How do I request a quotation?

Contact us through our website form or WhatsApp. Share your business name, the service you need, your goals, and your preferred timeline.

For website projects, you can also send examples of websites you like. For advertising, include your target market and estimated advertising budget.

What happens after I contact you?

We review your requirements and discuss any details needed to define the project. You will then receive a proposal outlining the scope, pricing, and next steps.

What do I need to provide for a website project?

Depending on the project, we may need:

Your logo and brand colours.
Information about your business and services.
Text, product details, and images.
Your preferred website structure.
Domain and hosting access, where required.

If you need help preparing these materials, mention this when requesting your quotation.

How long does a website take?

The timeline depends on the number of pages, required features, and availability of your content. Your estimated delivery schedule will be included in the proposal.

Will my website work on mobile devices?

Our website projects include responsive layouts for mobile, tablet, and desktop screens, according to the agreed scope.

Can you improve an existing website?

Yes. Share your website link and explain what you want to improve. We will review your requirements and recommend suitable changes.

Are domain and hosting included?

Your proposal will state whether domain registration, hosting, or setup assistance is included. Third-party subscriptions and renewal costs will be identified separately.

Is advertising spend included in the management fee?

Advertising spend and management fees are separate unless your proposal explicitly states otherwise. Your proposal will explain the budget and payment arrangements.

Can you guarantee leads or sales?

We plan, manage, and optimize campaigns around your goals. Results vary according to your offer, audience, budget, competition, and other factors, so we cannot guarantee a fixed number of leads or sales.

How do I share access to my accounts?

Where supported, we will guide you through granting the appropriate account or partner access. Please do not send passwords through the website contact form.

Can I request changes during a project?

Yes. Revisions within the agreed scope follow your project package. Additional features or changes outside that scope will be quoted before the extra work begins.

Do you offer ongoing support?

Ongoing support, website maintenance, and campaign management can be included in a separate service plan. Your agreement will explain what is covered.

How do I report a problem?

Send us:

Your business name and website address.
A short description of the issue.
A screenshot or screen recording, if available.
The affected page and any steps that trigger the problem.

This helps us investigate and identify the next step.

How do I request a cancellation or discuss billing?

Contact us with your project reference or invoice number. We will review your request against your service agreement and explain the available options.

Still Need Help?

Tell us what you need help with, and our team will get back to you.