Privacy Policy

Digitality respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit digitalityagency.com, contact us, or use our services.

1. Who We Are

Digitality provides website design and development, digital advertising, and related marketing services.

Business owner: [Registered business name]
Business address: [Business address and country]
Privacy contact: [Contact email]

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, email address, telephone number, and company name.

• Information you submit through contact forms, project briefs, email, or WhatsApp.

• Project materials and account information you provide to help us deliver our services.

• Billing and transaction details when you purchase a service.

• Technical information, such as IP address, browser type, device information, and website activity, where collected by our hosting or website tools.

Please do not send passwords or sensitive personal information through public contact forms.

3. How We Use Your Information

We use information to:

• Respond to enquiries and prepare proposals.

• Deliver and manage agreed services.

• Communicate about projects, approvals, and support.

• Process payments and maintain business records.

• Maintain website security and investigate technical problems.

• Understand website performance, where analytics tools are enabled.

• Send marketing communications where permitted, with an option to unsubscribe.

Where applicable law requires a legal basis, we rely on the basis appropriate to the activity, such as taking steps at your request before a contract, performing a contract, meeting legal obligations, legitimate business interests, or your consent.

4. Cookies and Tracking

Our website may use cookies and similar technologies for essential functions and, where enabled, analytics or advertising.

Where required, optional tracking will only operate after you give consent. You can manage your preferences through [Cookie Settings link] and your browser settings.

[Before publication, identify the cookies and analytics or advertising tools actually used, including their purposes, providers, and durations.]

5. When We Share Information

We may share relevant information with service providers that support our work, such as hosting providers, communication platforms, payment providers, and project collaborators.

When you ask us to manage campaigns or other services through third-party platforms, relevant information may also be processed by those platforms under their own terms and privacy policies.

We may disclose information when required by law or where necessary to establish, exercise, or defend legal claims.

6. International Processing

Some service providers may process information outside your country. Where applicable law requires safeguards for international transfers, we will use the appropriate safeguards.

Contact us for information about the providers and transfer arrangements relevant to your data.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, delivering services, and meeting accounting or legal obligations.

Retention periods depend on the type of record, our relationship with you, and applicable requirements. Information that is no longer needed is deleted or anonymised where appropriate.

8. Information Security

We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, restrict or object to certain processing, and withdraw consent where processing relies on consent.

You can unsubscribe from marketing messages using the instructions in the message or by contacting us.

To make a request, email [Contact email]. We may need to verify your identity. You may also have the right to complain to the relevant data protection authority.

10. Client Project Data

When we process personal information on a client’s behalf, such as through a client website or advertising account, the relevant service agreement and any data processing agreement govern that processing.

11. External Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies.

12. Changes and Contact

We may update this policy to reflect changes in our services or data practices. The latest version will appear on this page with an updated date.

For privacy questions, contact [info@digitalityagency.com].